Each thing a guest says was done right counts as its own win, each thing done wrong as its own mistake: four mistakes in one comment score four, not one. Wins and mistakes keep their own running counts. Each month or quarter that picture holds at or above the store's own normal, you pay the crew a hospitality bonus. Praise that names a crew member lands on that person's own record.
Every amount here is a Client setting, shown with example numbers.
The counts run continuously and the bonus pays at the end of each month or quarter. You set what a period pays and pick the period. The feedback source is the guest feedback the store already collects. The bar is the store's own normal, so the crew is asked to run a period as good as the store's own history, or better.
Try to give this comment a star. Whatever it gets, the star erases everything in it. WaveWage reads the words instead: the wait and the tables go on the mistake count, the food and the price go on the win count. Nothing is netted, nothing is averaged. The store now knows, in two numbers it can watch, that the kitchen is winning and the floor is losing.
We waited 20 minutes to get our food and there was hardly anyone in the restaurant. Even though it was almost empty, none of the tables were clean. But the food was great and we were able to feed the whole family for a good price. We will definitely be back, but will probably order ahead next time.
Everyone sees the two counts on their own phone, how they sit against the store's own normal this period, what the period pays if it holds, and how much of the period is left. The two things the crew did right count on the same night as the two they got wrong, and the words that used to go to an inbox they never saw now reach them.
At month or quarter close, WaveWage reads the period's wins and mistakes against the store's own normal for the same span. If the picture holds, the bonus you set splits pro-rata by hours worked in the period and goes into payroll as a WaveWage bonus paycode, one line per person, verified on the way back.
The last hour before close pays the crew working it.
Chosen items add a share of each sale to the pool.
Wrong orders held below the store's own normal pay a period bonus.
Showing up earns each person from their own record, paid alone.
An hour clears its expected number, the crew shares the dollars above.
Each completed job pays the person who did it.
The whole pipeline, ticket to paycheck.
We connect your systems and write your first rules with you, and the demo is free and unlimited until your POS is connected. Once you're live, plans run $3 to $5 per active employee. No new hardware, and payroll runs exactly like it always has.
An example quarter at a pita shop, Q3. The record already on file, 181 days of what guests told the store, gives it two normals, kept apart: 5.8 wins and 2.0 mistakes a day. The Client's example Hospitality and Reputation terms: a quarterly period and a $900 hospitality bonus when the quarter's wins hold at or above the normal and its mistakes at or below it. On Aug 25 a guest writes: "We waited 20 minutes to get our food and there was hardly anyone in the restaurant. Even though it was almost empty, none of the tables were clean. But the food was great and we were able to feed the whole family for a good price. We will definitely be back, but will probably order ahead next time." Read in full, it puts 2 things in the win column and 2 in the mistake column of the store's record. Priya's phone shows the two counts against their normals, what the quarter pays if it holds, Priya's own hours, and the days left. The quarter closes at 597 wins against a normal of 533 and 160 mistakes against 183, holding, and the $900 goes to payroll as 10 lines split by hours worked in the quarter.
01You set the bonus and pick the period.