A store connects its Ovation account from settings, guest surveys flow in every five minutes, and a guest who names an employee is heard.
Connecting is a location id and a verify button. From then on, every survey a guest fills out lands in WaveWage within minutes, mapped from Ovation's categories to the six the crew is scored on. The Guest Score on the dashboard is the store's real guest voice, not a proxy.
A guest who names an employee starts a shoutout. A manager confirms it, and the name lands on the worker's record. A bad review is counted and moves the store's score; it is never pinned on a person.
We connect your systems and write your first rules with you, and the demo is free and unlimited until your POS is connected. Once you're live, plans run $3 to $5 per active employee. No new hardware, and payroll runs exactly like it always has.